Once your request for account migration has been initially approved, it will be assigned to our dedicated Migrations team.

The following details the process from that point onwards.

Assessment

We will perform an assessment of the accounts/data to be migrated from the remote server, we may need to request additional details from you to enable this to happen. The assessment will usually take 1-2 working days to complete, after which we will have a better understanding of the process needed to migrate your account(s). This stage may involve a test migration being performed.

Plan

After the assessment we should have sufficient details in order to formulate a plan of how to migrate your accounts. This will differ in each case, and depend on the number of accounts and where they are being transferred from. This stage may involve a test migration being performed.

Scheduling

Once the migration plan has been completed, we can then schedule a suitable time for the actual live migration to take place. Depending on the plan, this may take place over a one or a number of days. This step may require you to action DNS/NS changes.

We would request that you are available to update nameservers as well as check the correct functioning of websites once they have been transferred - we will be able to perform basic checks, but as the operator you are best placed to know the behaviour.

If you have any questions in the meantime, please feel free to ask, but we do request that you keep this ticket strictly for migration matters, to ensure clarity.

Your Data - Please Read

• We strongly encourage all customers ensure they have taken their own full, independent backups from their old hosting accounts and that all migrated accounts are thoroughly checked to ensure they are complete and correct.
• UKDedicated will not retain copies of account archives used in the migration and rectification of errors at a later date may not be possible.
• Migration may involve using third-party tools which are not directly controlled or operated by UKDedicated.
• All assisted migrations are performed on a best-effort basis.